Privacy Policy

This privacy policy explains how lucid-beaver collects, uses, and safeguards personal information when you use our website or engage our ecological consulting services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit an enquiry form
• Email address for correspondence regarding your project
• Site location and project details relevant to our ecological services
• Business information necessary for invoicing and contractual purposes

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, and pages visited. This data helps us improve our website performance and user experience.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotations for our services
• Deliver ecological consulting services you have commissioned
• Communicate with you about your project and our findings
• Send invoices and process payments
• Comply with legal and regulatory obligations
• Improve our website and services

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: to fulfil our obligations under service agreements
• Legitimate interests: to respond to enquiries and improve our services
• Legal compliance: to meet statutory record-keeping requirements
• Consent: where you have opted in to receive marketing communications

Data Sharing

We do not sell your personal information to third parties. We may share your data with:

• Professional advisers such as accountants and legal counsel
• IT service providers who support our business operations
• Regulatory bodies where required by law
• Planning authorities when submitting reports on your behalf

All third parties with whom we share data are required to protect your information in accordance with applicable data protection laws.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected. Project records are typically retained for seven years following project completion to meet professional indemnity requirements. Website analytics data is retained for 26 months.

Your Rights

Under data protection legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to processing based on legitimate interests
• Request restriction of processing
• Receive your data in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encrypted communications, and restricted access to personal data.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Email: [email protected]
Address: 47 Greenfield Lane, Bristol BS1 4QR, United Kingdom

Last updated: January 2024